Human Resource Assistant/Coordinator

Alicia K. Holt-Lane

1892 Iona Drive SE Atlanta, Georgia 30316

 H-404-378-0995 C-678-358-0322

Email Address:


Market focused AA-educated and accomplished Human Resource Professional, Administrator/ Coordinator/Talent Acquisition Coordinator/ HR Administrative Assistant with successful leadership, business development, customer service and Human Resources experience for almost thirty years. Experience includes planning, organizing, and training that will enable me to utilize my related experience, professional training, computer skills, and work ethics in making a positive contribution while maximizing personal growth and serving others.



2011-March 2013

Administrative Assistant - Human Resources                           UPS South Atlantic District

n Trained and assisted  President Administrative Assistant with day to day operations

n Developed and controlled calendars and meeting invites for potential employment candidates

n Developed, maintained, and reconciled department purchasing American Express and Visa Purchasing Cards statements

n Oversaw inventory of office supplies via (Oasis), included postage machine and vending refreshments

n Developed system for distribution of  employees recognition items (plaques and certificates) (GA,NC,SC)

n Greeted and directed (internal/external) customers

n Answered phones and distributed office mail and faxes

n Controlled and mailed out employees payroll checks via access database

n Processed vendor and drivers Department of Transportation clinic bills 

n Checked in seasonal new hires onboarding (package handlers and driver helpers) utilizing AE (Automated Employment system) verified driver’s license, I9, Alien Cards, requested background checks, scheduled new employee interviews and orientation tours. Obtained Equal Employment Opportunity statistics

n Developed system to process, ship, and collected driver uniforms new and used

n Data entry of Motor Vehicle Reports (MVR)

n Coordinated and Maintained District Records of Retention

n Updated sensitive employee information databases



Senior Administrative Assistant HR  (President and Staff)           UPS South Atlantic District

  • Developed system to managed President and staff mail (electronic, postal, fax)
  • Developed system to managed President and staff calendar/travel arrangements
  • Updated President Outlook contact list and distribution lists
  • Managed meeting invites
  • Developed checklist for planning and set up of department meetings
  • Developed system to managed district conference room calendar
  • Developed and maintained system to order anniversary, bereavement flowers, baby blankets, birthday gifts, business cards and office supplies
  • Answered phones and facilitated distribution of district correspondence
  • Controlled and filed Labor employee grievances write ups
  • Updated Crisis Management contact list
  • Updated HRIS system database with sensitive employee information



Strategic Accounts Administrative Assistant                                UPS Southeast Region

n Assisted Strategic customers with account discrepancies and shipping problems

n Processed requests for Prepaid labels using the Wallace printing systems

n Prepared custom rate charts for renewal contract negotiations

n Created volume and revenue service performance reports via Data warehouse

n Used Siebel to create documents for SAMS preparation for customer visits



Senior Administrative Assistant – Human Resources              UPS Southeast Region

n Provided administrative support to Vice President of Operations and Staff Managers

n Developed and Controlled inbound Hiring Requisitions and Relocations

n Maintained office supplies through Oracle System and controlled department purchasing through

n Updated Driver Training and Physical Qualifications database

n Created weekly Labor report

n Developed system and checklist to scheduled business meeting and event planning

n Updated monthly calendars

n Handled travel arrangements along with distribution of Service Plaques and Recognition certificates

n Handled sensitive employee information databases

n Trained in crisis management protocol and updated crisis contact list



Senior Administrative Assistant – Business Development          UPS Georgia District 

n Provided administrative support to all new account executives and sales representatives

n Created presentations, memos, reports, and spreadsheets for Area Sales Managers

n Maintained confidential sales information

n Set up business meetings and departmental events

n Administered new account executives Product Knowledge Assessments

n Constructed and reviewed new account executives Training Sales Packets


International Associate                                                                      UPS Georgia District

n Assisted customers and UPS employees with International shipping procedures

n Qualified Sales Leads, solved problems with billing, tracked and serviced complaints

n  Reviewed Incentive processing and International discrepancies

n Generated QMF Reports, Used Total Tracking System, and WorldCom systems

n Generated competitive analysis, service enhancement proposals, volume analysis and customized Rate charts 


Customer Service Representative                                             UPS Georgia District

  • Answered and provided customer service to inbound callers, tracked and traced packages
  • Processed customer claims request
  • Arranged one-time and will call pickups


Data Entry Clerk Pleasantdale Feeder Office                           UPS Georgia District

  • Key Entry of inbound and outbound Feeder driver arrivals
  • Processed Feeder Driver time cards
  • Transmitted TOFC and Rail reports



Associates of Arts Business Administration 

December 2005 American Intercontinental University 


Bachelor of Business Administration Concentration Human Resource Management        

February 2015 expected graduation American Intercontinental University




Girls Scouts Greater Atlanta

Susan Komen Breast Cancer Walk

Volunteer Atlanta Community Food Bank



United Way Greater Atlanta

Invitation to Toastmasters International



  • ID#: 78767
  • Location: Atlanta, GA , 30316

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