Customer Service/Inbound CSR/Loan Underwriter/Human Resource assistant
Marquetta M. Etherly
2835 Fox Hall Lane North
Atlanta, GA 30349
Leroy R. Middleton 2/2009-12/2013
Responsible for keeping private residence clean and in good condition. Cleaned and dusted furniture, hallways, and bathrooms. Vacuumed rugs, and mopped floors. Responsible for changing bed linen and doing laundry. Prepared and cooked breakfast, lunch and dinner for patient. Drove patient to and from dialysis three times a week. Ran errands for patient such as: grocery shopping, going to post office, helped patient pay his bills, and also took patient to any other appointments he needed to get to.
Express Personnel 03/2006-08/2008
Inbound Customer Service Representative
Took inbound calls from insurance policy holders and updated their policies, such as adding new vehicles, homes, boats, or drivers. Responsible for informing the insured of the company merge. Investigated and addressed customer complaints and directed them to the proper department. Responsible for keying insured information onto computer and verified that all information was accurate and up-to-date.
Allied Cash Advance
Loan Underwriter-Assistant Manager 3/2005-03/2006
Interviewed applicants, evaluated and authorized approval of customer applications for lines of credit on a payday advance. Request specified information for loan application. Analyzed applicants financial status to see if they qualified for a loan. Granted payday advance upon checking applicants employment status, banking information and references. Ensured loan agreements were complete and accurate according to company policy. Approved applicants loan under specified limits.
LiveBridge Inc. 8/2003-07/2004
Inbound Call Center Representative
Received inbound calls from cellular customers and answered questions regarding their wireless bill. Entered customer information into computer. Placed orders for additional cellular phones and accessories upon customer request. Issued credit when a company error was made. Informed cellular customer of number portability. Addressed customer complaints and redirected them to the proper department.
Cascade Christian College 08/2002-05/2003
Clark Community College 09/2000-12/2000
University of North Carolina at Pembroke 08/1998-05/1999