Front Desk Receptionist, Receptionist, Mailroom Clerk, Office Assistant,

Diane T. Sullivan

                                           7065 Birling Drive, College Park,
Georgia  30349                                                                                                                                    HOME # (770)-991-5657 CELL #
(404)839-0727 EMAIL –                                                                    








  • Developed excellent organization and communication
  • Committed with passion and excellence with respect
      for treating and caring for people
  • Applied exceptional Customer Service Skills
  • Computer Literate
  • Ability to work independently as well as in a team environment
  • Excellent Documentation and Record Keeping                      








  • Ability to handle stressful situations and deadline
  • Attained working knowledge of Medical Terminology
  • Can Do personality/Trainable
  • Attained 2 years plus clerical experience
  • Comfortable in communicating with people of diverse
  • Multi-line phone experience






Foundation – SCSEP Program – (Quality Living Services)
Atlanta, GA

Receptionist/Office Support – 2013 – Present

  • Answer telephones and take messages.

  • File,
    Xerox and fax.

  • Collect
    senior’s membership dues by cash or check.

  • Enter
    and log into books and computer.

  • Assist
    with special projects as assigned.

  • Occasionally
    accompany clients on field trips.                


Atlanta Department of Veteran Affairs, Medical Center Decatur, GA (Contractor)

Medical Records Technician & Medical Support
Assistant – 2009 – 2011

  • Released information to persons or agencies
    according to regulations.

  • Reviewed
    records for completeness, accuracy and compliance with regulations.

  • Performed
    a variety of Front Desk Receptionist and administrative duties such as:
    answered phones to directing calls, scheduled eye appointments, verified I.D
    and insurance information.

  • Retrieved
    patients’ records for physicians, technicians, and other medical staff.

  • Entered
    data into computer such as: history, extent of disease, diagnostic procedures
    or treatment.              


Mary Kay, INC. – Atlanta, GA  

Beauty Consultant -2004 – 2009

  • Provided customers
    with product knowledge and advice tailored to their needs.

  • Prepared the
    group parties for customers, demonstrated skin care and introduced new



Ross Dress for less – East Point, GA

 Cashier/Retail Associate 2004 – 2006

  • Responsible for
    checking out customer’s’ purchase by
    operating computerized register.

  • Greeted customers
    entering the retail store.

  • Answered
    customer’s questions and advising customers on price, availability, and
    location of merchandise.

  • Setup and built
    displays, stocked and unloaded deliveries.











Sears Holdings Corp – Atlanta, GA

Service Representative -2005 - 2008

  • Provided
         quality customer service for a high capacity of inbound calls. 

  • Dispatched
         technicians to customers’ home for urgent service repair.

  • Resolved
         customer billing concerns by refunding money or adjusting the bill.

  • Trained
         new Customer Service Representatives on quality customer service.

  • Responsible
         for scheduling technicians’ service appointments daily.




Work ~ Grady Healthcare Systems (Ophthalmology Clinic)
Atlanta, GA – 2012 –2013



William Nottingham High School – Diploma                       Attended State
University of Oswego

  • ID#: 81275
  • Location: Atlanta, GA , 30349

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