Customer Service

 

Anna Thompson

740 Waveland Ave

Atlanta, GA 30349

Phone: (770) 912 8045

Email: anna_thompson_1@yahoo.com

 

PROFILE:

 

Disciplined, mature, customer service professional with solid experience in customer service. Proven leadership skills evidenced by reaching company goals, service objectives, customer expectations and quality customer service. An organized, business professional, with enthusiasm demonstrated through results driven self-motivation.

 

 

Javelin Technical Training Center                                                                               Morrow, GA                            Program of studies: Medical Office Expert                                                                      2011

CMAA-Certified

 

PROFESSIONAL EXPERIENCE:

 

 

PFG Cable                                                                                                       Atlanta, GA

Customer Service Representative                                                    Sept. 2013-Jan. 2014

•Contact previous Comcast customers to schedule equipment pick up dates for technicians to retrieve old out dated equipment

• Document and notated all correspondence to customers accounts

• Maintain knowledge of daily and weekly goals set to meet

 

Reliable Healthcare Management                                                                   Atlanta, GA

Front Office Administrator                                                                  May 2012-Oct. 2013

•Greets visitors; responds to questions, provides information, documents, instructions or directs visitor to appropriate party

•Opens, sorts and distributes incoming mail and processes outgoing mail

•Responds to requests for information via mail, phone or in-person; gathers appropriate forms and documents, searches for and copies documents from archived records and forwards to requestor

•Answers multiple phone lines and responds to caller's questions or directs the call to the appropriate party

 

Farmers Home Furniture                                                                                Morrow, GA

Collector                                                                                          April 2009- May 2012

•Advised customers of past due payments, and reviewed terms of service in order to solution debt

•Worked internally to credit bill payments to customer accounts

•Ordered necessary credit reports from credit bureaus, and credit reporting agencies

•Documented all correspondence with customers concerning accounts

 

Citi Trends                                                                                       Stockbridge, GA   

Retail Salesperson                                                                       Oct 2007- Oct 2008

•Greet customers and ascertain what each customer wants or needs.

•Open and close cash registers, performing tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits.

•Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.

•Compute sales prices, total purchases and receive and process cash or credit payment.

 

Wal-Mart                                                                                              Riverdale, GA       

 Customer Service Representative                                             March 2005- Oct 2007

•Processor of cash, check, credit card, voucher, and automatic debit payments

•Customer Service Issuer of receipts, refunds, credits, and change to customers

•Shift Money Counter in cash drawers; ensured accuracy for correct monetary amounts in cash drawers

•Responsible for clean and orderly checkout areas

 

REFERENCES

Available Upon Request

  • ID#: 81526
  • Location: Atlanta, GA , 30349

Don't Be Fooled

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  • To avoid scams, buy and sell with people you can meet locally, in person.
  • When meeting with someone you don't know, meet in a public place. If that's not possible, have a buddy with you. Also, carry a cell phone; if you feel unsafe, you can call a trusted friend, and stay on the line.
  • Never give out financial or private information like account numbers, PayPal login, or social security number.
  • If an offer sounds too good to be true, it is. Walk away!

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