740 Waveland Ave
Atlanta, GA 30349
Phone: (770) 912 8045
Disciplined, mature, customer service professional with solid experience in customer service. Proven leadership skills evidenced by reaching company goals, service objectives, customer expectations and quality customer service. An organized, business professional, with enthusiasm demonstrated through results driven self-motivation.
Javelin Technical Training Center Morrow, GA Program of studies: Medical Office Expert 2011
PFG Cable Atlanta, GA
Customer Service Representative Sept. 2013-Jan. 2014
•Contact previous Comcast customers to schedule equipment pick up dates for technicians to retrieve old out dated equipment
• Document and notated all correspondence to customers accounts
• Maintain knowledge of daily and weekly goals set to meet
Reliable Healthcare Management Atlanta, GA
Front Office Administrator May 2012-Oct. 2013
•Greets visitors; responds to questions, provides information, documents, instructions or directs visitor to appropriate party
•Opens, sorts and distributes incoming mail and processes outgoing mail
•Responds to requests for information via mail, phone or in-person; gathers appropriate forms and documents, searches for and copies documents from archived records and forwards to requestor
•Answers multiple phone lines and responds to caller's questions or directs the call to the appropriate party
Farmers Home Furniture Morrow, GA
Collector April 2009- May 2012
•Advised customers of past due payments, and reviewed terms of service in order to solution debt
•Worked internally to credit bill payments to customer accounts
•Ordered necessary credit reports from credit bureaus, and credit reporting agencies
•Documented all correspondence with customers concerning accounts
Citi Trends Stockbridge, GA
Retail Salesperson Oct 2007- Oct 2008
•Greet customers and ascertain what each customer wants or needs.
•Open and close cash registers, performing tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits.
•Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.
•Compute sales prices, total purchases and receive and process cash or credit payment.
Wal-Mart Riverdale, GA
Customer Service Representative March 2005- Oct 2007
•Processor of cash, check, credit card, voucher, and automatic debit payments
•Customer Service Issuer of receipts, refunds, credits, and change to customers
•Shift Money Counter in cash drawers; ensured accuracy for correct monetary amounts in cash drawers
•Responsible for clean and orderly checkout areas
Available Upon Request