Customer service, Office clerk

TANGALA McFASHION 3141 Delmar Lane Nw. │ Atlanta, GA, 30311 │ (678) 860-2941 tangalamcfashion@yahoo.com Over 15 years experience as a Customer Service Representative with high level responsibilities to include: Customer Escalations, Product Delivery, Shipping & Receiving, Purchase Orders and Procurement. Very accomplished in areas of Financial Management, Communication Management, & Customer Management. Proficient with software systems such as MS Word. 03/2006 – Current​​United Retail Service, Kennesaw, GA Retail Customer Representative • Partner with Sales team to support new business development initiatives including development and delivery of customer presentations. • Receive and enter customer orders, and confirmed orders to customers upon request. Review and monitor prices for accuracy. • Monitor and communicate order status. Trace and expedite shipments. Obtain freight rates, and proof of delivery when necessary. • Demonstrate knowledge of product line and Customer Programs. Ensure compliance with customer specifications on products. • Train staff on the programs for product delivery; such as shipping minimums, who pays freight, and which warehouse to ship from. Manage execution and overall performance of Reps by working through field support agents to ensure completion of tasks. • Train new Customer Service Representatives on company processes, policies, procedures, and position responsibilities. • Monitor and manage payroll time entries and expenses to maximize territory contribution. • Assign and manage team projects to utilize efficiencies and ensure quality execution. • Responsible for sharing competitive knowledge and best practices with team, communicate effectively, and dedicated to providing excellent customer service to develop a professional working relationship with store management, associates and other merchandising companies to effectively meet company’s objectives. 12/1999 – 03/2006​Walker Concrete, Fayetteville, GA Operations Customer Representative • Maintain the accounts receivable and provide support through reporting and account reconciliation, and process transactions that affect the accounts receivable as well as support the business unit staff to reach company goals: • Prepared and uploaded monthly journal entries related to accounts receivable, such as sales and use tax, sales tax accruals, credit balance from AR, bad debt reserve and specific reserve and, unclaimed property. • Provided support to the Manager - Accounts Receivable & Credit through reporting and analysis of NASS business units. Analyzed data to determine areas of the business that needed improvement and assisted with action plans to improve weak areas. • Provided support to customer service and credit and collection representatives by researching accounts receivable, unapplied payments, unclaimed property (AR credits) and sales tax related issues. Provided analysis and reporting over consolidated AR to help manage DSO and Bad Debt to Sales % goals as defined by the company, annually. 10/1998 – 12/1999​IHG, Inter-Continental Hotels Group, Atlanta, GA ​ Front Desk Clerk • Processed all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. Processed all payment types such as room charges, cash, checks, debit, or credit. • Set up accurate accounts for each guest upon check-in (i.e., sharewiths, separate room/tax/incidentals, comp). Anticipated sold-out situations and obtained satisfactory alternative accommodations when the property cannot accommodate guests with reservations. Coordinated with Housekeeping to track readiness of rooms for check-in. • Contacted appropriate individuals or department (e.g., Bellperson, Housekeeping) as necessary to resolve guest calls, request, or problems. • Counted bank at the beginning and end of shift. Balanced and dropped receipts according to accounting specifications. Assisted management in training, motivating, and coaching employees; serve as a role model and first point of contact. Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. • Assisted staff with expediting problem payments (e.g., problems processing credit card), following up with guest regarding satisfaction with guest-related issues. 04/1997 – 10/1998 ​CVS Pharmacy Clerk/Cashier • Operate a cash register including cash transactions, checks, charges. • Greet customers and assist customers with their questions, problems and complaints. Answer the telephone and greet customers. • Price merchandise utilizing price guns, and stock shelves, and complete price changes and document counts EDUCATION Atlanta Area Technical College​Marketing & Design, AA​Expected Completion: December 2015

  • ID#: 81724
  • Location: Atlanta, GA , 30311

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