Customer Service


SHARON R. HUDSON   

1057 Pine Drive K7

College Park, Ga 30349                                                                                 

(806) 559-4705                                                                                

sharonrhudson@yahoo.com

 


Landrum Staffing- Temporary agencyClerical


My experience with Landrum was mostly clerical. I held different assignments. Worked in association with Alystock, Witkin and Kreis-AttorneysCalled clients and interviewed them for class action lawsuits. Also contacted hospitals and clinics to retrieve medical records. Scheduled clients for meetings with attorneys.Worked as a dispatcher/receptionist for Air conditioning company. Received calls from contracted clients, as well as commercial and residential  clients. Dispatched workers as calls came in. Kept track of the time-in and time-out entries for the workers.Ordered and received parts and supplies. Entered in work log and purchase order book.Worked as a meter reader for a copy company. Calledcontracted clients and got readings from the copiers for billing. Billed invoices and assisted with getting reads from the copiers and correcting the billing.

West Corporation                                                    Pensacola, FlCustomer Agent Executive                                            2011


My experience with West includes but not limited to providing customer service to our Comcast customers. My duties were to provide quality customer service through assisting the customer with billing questions and video repair issues.Submitted escalation forms.Accepted payments, credited accounts. Transfer customers to appropriate departments to assist with issues such as; internet, changing service, transfer service, collections and retention. Provided customer education on the products that Comcast has to offer.

College Park Police Department                            College Park, Ga.  30337  Police Officer                                                                2006-2010
My work experience includes over four years of community service enforcing all city and state laws without prejudice. Some of my duties included working the front desk or Station Office where I was first public contact. I would greet the public and assist them with filing police reports, direct them to court services and to the clerk for making payments. Maintained control over front lobby at all times, answered multi-line phones. Provided directions to the Police Department, and information on bond and bail procedures. Answer questions pertaining to city ordinances, court times and illegal parking. Transferred calls to the different departments within the Station, such as administrative, CID, records, court services, dispatch, traffic and the jail. Collected monies for bail after hours. Logged monies and dropped in safe for next day. Issued reciepts.Released impounded vehicles. Conducted  investigations, and interviews. Obtained warrants and prepared cases to be presented in court.   

 

 City of Des Moines Housing Authority,                    Des Moines, Ia. 50313

Administrative Assistant                                              2002-2005


In this position, I managed the maintenance department for Public Housing. There I supervised 10 maintenance personnel. I received calls from tenants that needIng repairs done.  I would create work orders and assign it to an available personnel to handle repairs. I scheduled clean-ups after move outs. I dispatched workers Via two-way radio to handle routine and emergency calls. After work was completed, the work order would be closed out. Updated filing system .Created files for all occupied, unoccupied, sold and rehabbed. I also cleared out years of open work orders that should have been closed. By closing out these work orders, I was able to bring all accounts current and created an end of year report to show productivity.


Other ExperiencesRegistrar- Evaluate student transcripts, Contact students previous school for records, Transfer credits, Manage student records.Advise students on credits. Communicate with Counselors for class requirements. Mailed out certified copies of transcripts of students moving to different schools.

Job Related Training: Office Procedures, Office Management, and Finance Computer skills include but not limited to spreadsheet, excel, word, PowerPoint, and Microsoft suite, filling, mailroom, scheduling.

Training with Aarons Rent to Own:Trained as an Accounting ManagerCalled account holders on delinqeunt accounts, took payments when customers came in to pay on accounts. Worked the sales floor when sales agents were on break or gone. Wrote up lease agreements and verified information ie work, references, address etc. Went out to residences to collect monies And/or merchandise.

Education


2012-Post University- In progress2004 to 2005,  Simpson College-Focusing on Criminal Justice with an Emphasis on Administration1998-2004, Des Moines Community College. Liberal Arts Degree with a emphasis on Human Services.

  • ID#: 82806
  • Location: Atlanta, GA , 30349

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