CUSTOMER SERVICE



JOYCE
BOYER



P.O.Box 161232



Atlanta, GA. 30321



HOME 678-592-4858



joyce.boyer@gmail.com





 



 






OBJECTIVE: 
To obtain a challenging and rewarding
position that offers the opportunity to



                          Work with the public
and utilize my medical records and clerical skills.



 



Computer Skills



 



MediTech Software                                        PERMES
and MHDDAD State Programs    



SMS Programs                                                Microsoft
Word (2013 Series)



Eclipses Programs                                           Excel
Spread Sheets



HBOC                                                             HPF Horizon Patient Folder



Access                                                             DCS
Document Capture System



Power Point (2013 Series)            
                   Scanners         



 



 



Professional Experience



 



Southern Regional Hospital                                                                               Riverdale, GA.



Quality Control Indexer                                                                                                  May 2008-Feb.-2014



 



 




  • QCI Tech
    Identifies documents that are of poor quality

  • Marks for rescans
    of those documents

  • Ensures that all
    scanned documents are positioned correctly

  • Identifies
    documents that are incorrect and corrects them

  • Retrieves lost
    batches of charts from Administrative System

  • Makes rounds to pick up charts from ER, Outpatient Clinics and Inpatient floors

  • Box and record
    charts by chart type to be shipped out

  • Correct errors in
    the HPF System through ADI Adjust Documents Indexer System

  • Scans charts and
    prepped documents through HPF imaging system to enable on line viewing

  • Sitter for
    patients with Mental Illness





















 



 



 



 



 



Southern Regional Hospital                                                                           Riverdale, GA



Chart Prep Technician                                                                                   May
2005-May 2008
                                                             




  • Prep Inpatient and Outpatient charts daily

  • Research loose work daily and add to appropriate
         charts

  • Make rounds through the Hospital to retrieve
         inpatient and ER charts

  • Release patients records to other Hospitals and
         Doctors (ROI)

  • Prepares Chart Reconciliation daily

  • Participates in Peer Interviews



Mary Hall Freedom House                                                                             Atlanta, GA



Administrative Assistant                                                                       May 2003 – May 2005



 




  • Provided
    exceptional customer service to customers

  • Answered 32
    multi-line telephone

  • Data Processing
    Permes and MHDDAD








  • Filled loose paper on clients charts

  • Assisted accountants on excel programs

  • Ordered office supplies



 



Shepherd Spinal Center                                                                      Atlanta,
GA



Medical Records Coordinator                                                                         September
2001 – April 2003



 




  • Assembled and Analyzed inpatient and outpatient
         charts

  • Pulled charts for clinics and inpatient visits
         daily

  • Prepared and generated new folders for outpatient
         and inpatient visits

  • Sorted and filed loose sheets daily

  • Maintained excellent customer service

  • Communicated effectively to managers, physicians
         and ancillary staff



 



 



 



 



Dekalb Medical Center                                                                      Decatur,
GA



Medical Records Processor                                                                 November
1999-September 2001



 




  • Maintained and checked discharge OSC lists

  • Retrieved pathology, OSC and discharge charts
         daily

  • Printed face sheets from computer

  • Pulled charts for ER, physicians and all
         inpatient floors

  • Maintained Death Register for Vital Records and
         funeral homes



 



 



Billing Certified                                                                                              Certified
OraQuick



CPR Certified                                                                                                              HIV
Tester 



 



 Education



Atlanta Technical College                                                                    January
08-Current



HIT Health Information Technology



 



REFERENCES AVAILABLE UPON REQUEST

  • ID#: 82907
  • Location: Atlanta, GA , 30321

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