Administrative assistant/ Receptionist/ Customer Service

A team oriented, highly motivated and organized individual with comprehensive knowledge of exceptional customer service and client relationship management. Proficient problem solver with creative techniques to maximize the effectiveness of customized solutions.  Committed to enhancing client, community and company collaborations. Seeking to secure a position to enhance knowledge and techniques, further enhance client relationship building and provide the best customer service.

 

  PROFESSIONAL EXPERIENCE    

   MH Miles Company                                                                   Decatur, Georgia

Administrative Assistance                                                                                    June 2009 - August 2013

  • Develop new processes to increase productivity and organization  
  • Act as key liaison responsible for communication and coordination between clients and internal departments 
  • Develop resources needed to organize and execute event
  • Managed databases including, registration, exhibitor and sponsor databases
  • Develop very detailed audit reports
  • Receive  payments and create invoices in QuickBooks
  • Distributing and organizing mail
  • Organized, planned and executed international and domestic conferences, workshops and special events
  • Organized travel and accommodations for speakers within allotted budget

 

   CrossRoadsNews, Inc                                                                     Decatur, Georgia

Billing Clerk                                                                                                 October 2013 - May 2014

  • Create, revise and manage detail oriented documents to ensure successfully executed events 
    • Monitor client budget and reconcile final invoicing 
    • Develop resources needed to organize and execute event
    • Built relationships with clients to encourage repeat or referral business 
    • Ensured payments and balances reconciled with Accounting department
    • Negotiated sales contracts with clients
    • Managed databases including, registration, exhibitor and sponsor databases
    • Managed and reduced costs to coincide with budgets and reconciled final billing

 

AREAS OF EXPERTISE

  Customer Service                                  Attention to Detail                              Verbal Communication

  Multitasking                                           Organization                                               Project Planning

 

SOFTWARE KNOWLEDGE

Microsoft Office Suite (Word, PowerPoint, Outlook, Excel), QuickBooks, Microsoft Access

 

 EDUCATION

Dunwoody High School                                                           August 2009- May 2012

 

Valdosta State University                                                               August 2012- Present

  Major Biology Minor English                                                                             Lowndes, Georgia 

  • ID#: 83991
  • Location: Atlanta, GA , 30317

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