Customer service/ insurance coordinator

Kelli Brown Medical Billing student. Skilled in Customer service and administrative assistance. 3404 collier drive - Atlanta, GA 30331 kelliebrown820@gmail.com - (774)2969892 I would like the opportunity to be a part of a team. To learn and expand my horizons in Customer service and to be given the opportunity to apply my experience with customers and great people skills, on a daily basis. Work Experience Insurance Coordinator Horizon Dental - Weymouth, MA October 2013 to Present Responsibilities I am responsible for verifying patients insurances, to make sure that they have the coverage that they need and they are active. I check patients in and out, I also book appointments and make follow up calls Accomplishments I finished work on time and made sure everything was in order. I assisted the dentist in anything that she needed and even took on a reception role as well. Skills Used Organization. I like things done in an orderly fashion. When things are done the right way, everything runs smoothly Retail Sales Associate Tmobile LLS wireless - Boston, MA December 2012 to Present Responsibilities I am responsible for building value with my customers. I have to make a customer not only buy the an device that they not only want but what they need in their daily life. I am helping the, invest in a lifestyle. Accomplishments I make customers feel special. I introduce myself as if we are friends. I spend time with my clients and ensure that they are getting exactly what they came for even if it is as small as taking a bill payment. Skills Used Communication and people skills. I am not afraid to speak to a customer. I and self motivated and have the readiness to do my job. Receptionist Dental dreams - Brockton, MA January 2011 to Present Call Patients, Make appointments, handle patients confidential charts, files charts, screen managers calls into the office. Take payments from patients and insurances, through Patterson eagle soft Installed sales coordinator Lowes home improvement January 2008 to October 2011 Installed Sales Coordinator Assist the installed sales manager in taking phone calls and processing paper work for sales to be installed by lowes. Responsible for keeping records of install dates from installer and entering data on each install ensuring that each customer is satisfied with their install. Collecting payments from customers and paying installers after install is complete. Hostess/Cashier Friendlys Ice cream - Brockton, MA June 2007 to September 2011 Responsible for greeting customers upon entrance of the restaurant and make them feel welcome. Seat them in order of which waitress was up next to serve. check up on tables after server to be sure that the customer is getting all that they need. Cashing out all carry out orders. Sales Associate justice / limited too - Braintree, MA October 2007 to May 2008 Opening shifts. Preparing store for opening. Stock shelves and tables. Engage with customers and assist them in picking items. Listen to what customer is looking, and give tips based off of my own fashion sense. Closing sales. Education MA University of Massachusetts Boston - Boston, MA December 2011 to Present

  • ID#: 84011
  • Location: Atlanta, GA , 30331

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