Obtain an entry level position as a Customer Service Representative where I can utilize my exceptional customer service skills.
Skills/Qualifications: Customer Service, Product Knowledge, Quality Focus, Problem Solving, Market Knowledge, Documentation Skills, Listening, Phone Skills, Resolving Conflict, Analyzing Information , Multi-tasking, Supervision
The Home Depot 09/2012 06/2014
Customer Representative, Head Cashier
Opens customer accounts by recording account information.
Maintains customer records by updating account information.
Resolves product or service problems the customer's complaint; determining the cause of the problem; selecting the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
Place special orders or call other stores to find desired items.
Recommends potential products or services to management by collecting customer information and analyzing customer needs.
Prepares product or service reports by collecting and analyzing customer information.
Contributes to team effort by accomplishing related results as needed.
Sodexo 08/2011 08/2012
Greet customers and assist what each customer wants or needs.
Open and close cash registers, performing tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers.
Exchange merchandise for customers and accept returns.
Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.
Compute sales prices, total purchases and receive and process cash or credit payment.
Maintain records related to sales.
Watch for and recognize security risks and thefts, and know how to prevent or handle these situations.
Education and Certifications
2010 Southwest Dekalb High
2009 Georgia Work Ready Assessment
. Decision Making Skills
. Professional Demeanor
. Great Communication Skills
. Type 40 WPM
. Proficient in Microsoft Word
. Ability to Multi-Task
Chattahoochee Technical College, Marietta, GA
. Assisting the Athletic Department
. Keeping files current
. Typing correspondence for the director and coaches