Software Application Analyst

Todd B. Andries
1415 Keys Crossing Drive                           Telephone  404-621-0361Atlanta, Georgia 30319                                                 
Email:  todd_andries@excite.com
SUMMARY
Results-oriented  business professional with twenty five years' experience in software applications, management, training, customer service, sales, and accounting procedures.  Established track record of identifying complex problems; resourceful and inventive in developing and implementing creative solutions with keen awareness of costs, efficiencies, and deadlines. Excellent communicator who combines strong analytical and interpersonal skills to drive productivity and enhance morale in a variety of professional settings.
COMPUTER SKILLS Microsoft Office 2000 (Project, Word, PowerPoint, Outlook, Excel), AS400, HTML, Lotus Notes, ICOMS, ACSR-T, CableData, Clientele, MyPlaceWare, Dreamweaver3
WORK EXPERIENCE
Personal Assistant/Volunteer                                               6/2008 – 4/2014Trained job applicants on Computer Basics and MicrosoftInstructed persons on creating an email account and monitoring job searches via internet sitesTransported clients to various appointments to include medical, dental, vision and bankingProvided support for grocery management and community functionsAssisted with meal preparation for qualified persons Transcore/Intellitrans                                                         11/2007 – 4/2008Software Support AnalystSupported clients in railway industry for delivery of commoditiesExecuted training for clients to track railway shipmentsMonitored in-bound calls to help desk to track call volumeReported weekly findings to senior management of group experiences
Randstad                                                                               9/2006 – 10/2007Software AnalystProvided customer support to ensure quality assurance of billing practicesDaily monitoring of client receipts to ensure accurate account postingsCommunications with Accounting division to monitor balancesCreated test accounts to ensure accuracy of software functionality
Convergys Corporation                                                         12/2000 – 4/2006Applications Specialist/Training Consultant                                    Atlanta, GAManaged the client through a successful implementation and backlog by conducting overview sessions of the product, process, and key deliverables.   Served as key resource in the data mapping process and as liaison between client, project manager, and programmer to manage environment maintenance for set-up, testing, training, live, and audit. Trained clients on software functionality. Provided user support during conversion process.Responsible for information gathering, data mapping, audit tracking, and providing input and guidance to the client.·         Provided consultation to clients on a specific system configuration that will meet or exceed client’s business and reporting requirements·         Tested and maintained the client’s training environments for assigned markets·         Created, distributed and delivered procedural documentation to facilitate learning ·         Provided technical support to team members, client trainers, and end users during training and post conversion support
Nuesoft Technologies                      10/1999 - 9/2000Software & Internal Trainer                                                              Atlanta, GADeveloped and delivered task-based training of medical practice management software. Training mediums included on-site, distance learning, and internal. Designed and facilitated soft skills and technical training to support internal operating procedures and applications.·         Facilitated medical practice management software training to university health centers and physician office staff·         Coordinated delivery of internal technical and soft skill training to include Interviewing Skills, Employee Harassment Prevention, Phone Etiquette, Customer Service and Personal Development skills for new and existing employees·         Designed and managed new employee orientation and product training
First North American National Bank                                     4/1998 – 10/1999Senior Facilitator/Developer                                                       Kennesaw, GAPrepared and administered Individual Development Plans to manage team members. Analyzed performance and behavioral trends of associates and submitted proposals to senior management for curriculum revisions.  Facilitated leadership courses to supervisors and managers for operational enhancements.·         Completed a Return On Investment analysis of new hire productivity for budget planning and agenda enhancements linking training needs with business strategy·         Created and instrumented a performance-based training environment that strengthened associate skills and confidence and resulted in an average of 82% of participants exceeding departmental standards
The Spa On Paces                                  4/1996 - 3/1998Operations Manager                                                                          Atlanta, GADetermined staffing needs, selection, hiring, and supervision of personnel. Oversaw daily operations and served as liaison for outside tax-reporting and public relations support for media and publications.·         Authored policy and procedures employee training manual after separation from franchise arrangement, which provided clearer direction on career development·         Designed 30-day plan for each employee focused on productivity and service goals, that led to increases in retail commissions, and reductions in costly cancellations
Introspect                        6/1992 - 3/1996Educational Director                                                                       Norcross, GADevelopment and management of client base of 180 accounts. Generated creative business plans, provided training, and designed promotions to develop name recognition and stimulate sales.·         Conducted intensive on-site training sessions for industry personnel and staff to establish goal-setting programs, which led to enhanced productivity in operations·         Facilitated numerous well-received client seminars on product features and sales techniques
EDUCATION/MILITARY
BBA – Office Information Systems ManagementNortheast Louisiana University, Monroe, LA  Master Cosmetologist – State of Georgia      Louisiana Army National Guard
PROFESSIONAL AFFILIATIONSASTD, Toastmasters, Leadership Center, American Management Association

  • ID#: 85979
  • Location: Atlanta, GA , 30319

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